Faq
Frequently Asked Questions
General
Q: How can we obtain individual passes/tickets?
A: For individual passes/tickets please purchase all your tickets separately when booking.
Q: Are any bulk purchase or concession card holder discounts available?
A: As the four types of PIE passes are already discounted no further reductions are available.
Q: Can I visit the different attractions on separate days?
A: Yes, you can visit the attractions on the days that suit you
Q: Can I revisit the attractions for free?
A: No, the PIE Pass only allows for you to visit your selected attractions once
Q: Can I get pickup up from my accommodation?
A: At the moment we do not currently offer pickup services, however if you visit www.bestof.com.au there are tours that do
Q: Is the PIE Pass the same as the Nature Parks “3 Park Pass”?
A: No
Q: Is each attraction Pram and Wheelchair friendly?
A: Most are, however some areas in the attractions do cause minor difficulties please check with the attractions you choose to visit.
Q: If I have an issue with my booking what Phone Number can I call?
A: 0433 164 300
(If phone is unattened please leave a message and we will return your call)
Q: Where can I hire a car on Phillip Island?
A: Cars can be hired through Phillip Island Car hire located at – Anderson St Boat Ramp Kiosk, Cowes
www.phillipislandcarhire.com.au
Q: Where can we board our cats/dogs on Phillip Island ?
A: Phillip Island Kennels and Cattery
cowesboardingkennels.com.au
Location
Q: Where is Phillip Island Located?
A: Phillip Island is located approximately 2 hours South from Melbourne in Australia
Q: How far is Phillip Island from Melbourne?
A: approximately 2 hours via car
Q: How would I get to Phillip Island from the Mornington Peninsula?
A: Either head east and get to Phillip Island via the South Gippsland freeway or take the passenger ferry from stony point to cowes but there is no car ferry to Phillip Island
Q: Is there any public transport to and around Phillip Island?
A: Yes, there is from Melborune and also a local bus route, however not all our attraction locations are accessible with these routes visit www.viclink.com.au for more info
Q: Where can I get more information about Phillip Island?
Bookings/Tickets
Q: Where can I buy a retail PIE pass?
A: Newhaven/Cowes Information Centres, Best of Victoria in Federation Square Melbourne and from any of the accommodators listed here on Phillip Island.
Q: Where can I exchange my online purchase voucher for a PIE pass?
A: From one of the following locations, PLEASE NOTE YOU CANNOT COLLECT A PASS FROM THE PENGUINS.
A Maze’N Things
1805 Phillip Island Road, Cowes, Victoria
Pannys Chocolate Factory
930 Phillip Island Rd Newhaven, Victoria
Maru Koala and Animal Park
1650 Bass Hwy Grantville, Victoria
Wildlife Coast Cruises
11-13 The Esplanade Cowes, Victoria
Q: What do I need to pickup my online purchased PIE Pass?
A: Preferably a printed out copy of the email receipt, digital versions are also acceptable
Q: When is my ticket valid from?
A: From the date selected on our booking system or if retail the date of purchase
Q: How long is my ticket valid for?
A: 12 months
Q: What are these start/finish dates I see on my online booking, are they relevant?
A: The start/finish dates just record the day your PIE pass starts, the tickets are valid and usable anytime in the 12 months on and after those dates
Q: what are the child ages?
A: Ages 4-15 yrs
Q: what if my child is under 4?
A: If they are under 4 years old they are free
Q: If I have any problems with my booking who should I contact?
A: Either the person that issued you the PIE pass or our customer service info@phillipislandexperience.com.au
A Maze’N Things
Q: Where is A Maze’N Things located?
A: 1805 Phillip Island Road, Cowes, Victoria for more information visit the locations page
Q: What is include in the PIE Passes for A Maze’N Things?
A: Entry to Puzzle Island, Illusion Rooms, Magic Manor, Maze and Puzzles
Q: Approximately how long will those activities take?
A: 2 Hours
Q: when is A Maze’N Things open?
A: 7 days a week from 10am to 5pm
(extended hours in holiday periods)
Q: Are there any specific sessions times?
A: No, We run everything continually throughout he day
Q: Do I have to pre book beforehand?
A: No
Q: Is Maxi Mini-Golf Included?
A: No, but you do receive a 20% discount
Q: What bonuses are included?
A: You receive a 20% discount on Maxi Mini-Golf and discounts on the Sky Trail.
20% off entry to the National Vietnam Veterans Museum.
Q: Can I pickup my online PIE ticket there?
A: Yes, if you have booked online we can present you with your PIE pass
Is this attraction pram & wheelchair friendly?
A: We are sorry but large prams/pushers and oversize wheelchairs are not able to access all areas.
Q: Where can I get more information about A Maze’N Things?
Maru koala & Animal Park
Q: Where is Maru koala & Animal Park located?
A: 1650 Bass Hwy Grantville, Victoria for more information visit the locations page
Q: What is include in the PIE Passes for Maru koala & Animal Park?
A: Entry to the Animal park plus Free container of Kangaroo food
Q: Approximately how long will those activities take?
A: 1 hour
Q: when is Maru koala & Animal Park open?
A: Open 7 days a week from 9.30am to 5.30pm
Q: Are there any specific sessions times?
A: No, We run everything continually throughout he day
Q: Do I have to pre book beforehand?
A: No
Q: What Bonus Offers are Included?
A: receive a 10% discount on Pirate Petes Mini-Golf.
20% off entry to the National Vietnam Veterans Museum.
Q: Can I pickup my online PIE ticket there?
A: Yes, if you have booked online we can present you with your PIE pass
Q: Where can I get more information about Maru koala & Animal Park?
Pannys Amazing World of Chocolate
Q: Where is Pannys Amazing World of Chocolate Park located?
A: 930 Phillip Island Rd Newhaven, Victoria for more information visit the locations page
Q: What is include in the PIE Passes for Pannys Amazing World of Chocolate?
A: Entry to Pannys Amazing World of Chocolate and 1 x Free chocolate bar entrance ticket.
Q: Approximately how long will those activities take?
A: 1 hour
Q: when is Pannys Amazing World of Chocolate open?
A: 7 days a week from 9am to 5.30pm
(During May 4th – 26th, 5 days Thursday – Monday)
Q: Are there any specific sessions times?
A: No, We run everything continually throughout the day.
Q: Do I have to pre book beforehand?
A: We do recommend pre-booking your attendance to reduce waiting time as the Chocolate Experience has a limited capacity call, 03 5956 6600.
Q: What bonus offers are there?
A: 1 x Free chocolate bar entrance ticket.
20% off entry to the National Vietnam Veterans Museum.
Q: Can I pickup my online PIE ticket there?
A: Yes, if you have booked online we can present you with your PIE pass
Q: Where can I get more information about Pannys Amazing World of Chocolate?
Penguin Parade
Q: Do I need my PIE pass ticket before visiting the Penguins?
A: Yes, The Penguin parade requires a PIE pass number as proof of purchase. Please note if you are purchasing an online you need to change your purchase voucher for a ticket at one of our other attractions before visiting the Penguin Parade
Q: Where is Penguin Parade located?
A: 1019 Ventnor Road Ventnor, Victoria for more information visit the locations page
Q: What is include in the Penguin & PIE and the Penguins, Seals & PIE Passes for Penguin Parade?
A: Entry to the Penguin Parade around sunset to see the penguins come in off the beach
Q: Approximately how long will those activities take?
A: 2 hour
Q: Are there any specific sessions times?
A: Yes, The penguins come into the beach every night at sunset for more detailed times visit Penguin Arrival Times
Q: Do I have to pre book beforehand?
A: Yes, This is a must on the day of your visit or a few days beforehand please call (03) 5951 2800 or email info@penguins.org.au to book
Q: What bonus offers are there?
A: Receive a discount to ‘Penguins Plus’.
20% off entry to the National Vietnam Veterans Museum.
Q: Can I pickup my online PIE ticket there?
A: No
Q: Can I upgrade to Penguins Plus with the Penguin PIE or Penguin Seal PIE, Pass?
A: Yes, once you have purchased your PIE Pass, Contact the Penguin Parade on (03)5951 2800 , Quote your pass number and request a upgrade(You will still need to pay the difference from the normal penguin prices to the penguin plus prices)
Q: Where can I get more information about Penguin Parade?
Wildlife Coast Cruises
Q: Do I need a Boarding Pass?
Yes, Customers must pick up a Boarding Pass from the cruise office(Yellow Rotunda near the Cowes jetty) before going to the Boat ,the PIE pass is not a Boarding pass.
Q: Where is Wild Life Coast Cruises located?
A: 11-13 The Esplanade Cowes, Victoria for more information visit the locations page
Q: What is include in the Seals & PIE Pass and Penguins Seals & PIE Pass for Wild Life Coast Cruises?
A: 2 hour cruise to Seal Rocks
Q: Approximately how long will those activities take?
A: 2 hours
Q: when do these Seal Cruises go?
A: Generally Daily at 2pm, depending on the time of year check www.wildlifecoastcruises.com.au/seal-watching-cruise/ for more information
Q: Do I have to pre book beforehand?
A: Yes it is recommended but not essential and is highly recommended in the summer months(December, January)
Q: Will the cruise always run?
A: No, the cruises are weather dependant and in winter sometimes passenger dependant, So it would be advised to contact Wild Life Coast Cruises close to the dates you want to go, you can call them on 1300 763 739
Q: Where do the cruise run from?
A: Cowes jetty, located on Phillip Island
Q: What bonus offers are there for Seals & PIE Pass and Penguins Seals & PIE Pass for Wild Life Coast Cruises ?
A: 20% off Souvenirs.
20% off entry to the National Vietnam Veterans Museum.
Q: What bonus offers are there for PIE Pass and Penguins & PIE Pass for Wild Life Coast Cruises ?
A: 20% off Seal Crusies.
20% off entry to the National Vietnam Veterans Museum.
Q: Can I pickup my online PIE ticket there?
A: Yes, if you have booked online we can present you with your PIE pass
Q: Where can I get more information about Wild Life Coast Cruises?
Clip ‘n Climb Phillip Island
Q: What is inclued in Clip ‘n Climb Phillip Island?
A: 1 Hour of Climbing plus Safety Briefing
Q: Where is Clip ‘n Climb Phillip Island located?
A: 6-8 Industrial Way, Cowes 3922 Victoria for more information visit the locations page
Q: Approximately how long will those activities take?
A: 1 hour and 15 mins
Q: Do I have to pre book beforehand?
A: Yes it is recommended but not essential and is highly recommended in the summer months(December, January)
Q: Are there any safety reqiuremnts?
For more safety information visit www.islandclipnclimb.com.au/safety